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Booking terms

Standard Terms & Conditions

Booking Terms

These Booking Terms apply to Fenham Farm Coastal Retreat (Walter Curry & Son) our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms.

 

Bookings

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the total price quoted from You or in the event that we require a booking deposit, when we have received full payment of the total value of the booking deposit. Where a booking deposit is paid, the balance will be paid by You to Us on either check-in or check-out

You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.

Bookings must be paid for using an acceptable and valid credit or debit card.

 

Prices

All published rates include VAT at the current rate.

Rates are for self-catering accommodation at Fenham Farm Coastal Retreat. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).

Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change.

Availability

In the rare case that due to unforeseen circumstances we cannot deliver Your requested accommodation, You will be offered a refund.

 

Arrival and departure

Check-in time is after 16.00. Check-in times outside of those specified must be confirmed with Us prior to arrival. The Check-out time is 09.30.

Please ensure keys are left in the key safe on departure.

We will make a replacement charge for mislaid keys.

You should inform us as soon as possible if you leave important items behind at the end of your stay. Items can be returned but we request the cost of postage/packing be paid in advance.

 

Cancellations

Cancellations and amendments must be made as soon as possible, call the business directly and follow up in writing. Cancellations made more than six weeks prior to the start of your booking will forfeit their deposit.  If a cancellation is made less than six weeks before the start of your booking the full balance remains due. We will make every effort to re-let the accommodation and, if we are successful, you will receive a refund less any administration costs/losses incurred.

We strongly recommend you consider insuring against the possibility of cancellation.

Please note your deposit is not automatically refundable.

Any refund We make to You will take account of any bank, credit or other charges We may have incurred in processing the transactions, and also an administration fee.

 

Payment

The total amount payable to confirm the Booking is quoted on your letter of confirmation and will be charged to by credit or debit card, cheque or bank transfer at the time of Booking.

All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.

 

Conditions of stay

We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us.

We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance.

 

Occupancy

The number of persons using the accommodation at any time must not exceed 17 (excluding children under two years of age). With the exception of day visitors agreed at time of booking.

Only those people listed on the booking form can occupy the house. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

We do not accept group bookings for “Stag or Hen” parties. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

 

Liability

Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.

 

Damage to property

Please close and lock all windows and external doors when leaving the property unoccupied.

In the event that you notice any damage please let us know immediately so we can take appropriate action.

Free Wi-Fi is available subject to technical availability.

The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliances in the house.

We do not request a damage deposit for your holiday. In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. If there have been any breakages during your stay, we would be grateful if you could advise us before you leave.

The accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage found.

 

Data protection

We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information.

 

Conditions of use

No pets. No smoking. No hen/stag parties.

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.